Credit/Debit Online Initial Payment: Pay for the initial first Quarter payment via Credit/Debit Card. Utilise the secure online payment service, processed immediately and gets your order on the way. This is followed by further Quarterly payments via our Direct Debit payment system.
We ask you to provide us with the following personal details as a minimum:
The address and telephone number of the person to be invoiced, the delivery address and the address where the Telecare is to be installed. Also any of your emergency responders contact details.
We ask for responder details so that we can contact your designated friends, neighbours or family members if you require assistance, or there is an emergency. We will not contact your responders other than when we have received a call from yourself or one of your devices.
If you have a long term medical condition, HMRC allow you to purchase various care technology equipment/services VAT free. Examples of qualifying conditions include Arthritis, COPD, Diabetes, Parkinson’s, Deafness / Hard of Hearing, Partial Sight or Stroke. More information is available at: https://www.gov.uk/guidance/welfare-services-and-goods-notice-7012
To order your package VAT free, select your plan and complete the VAT exemption section at our checkout . There’s nothing else for you to do.
Under HMRC rules, please note that a keysafe and keysafe installation options will always have VAT applied, regardless of your VAT exemption status.
No, the equipment is rented from the care technology operator, with the exception of the “Out & About” package which includes your initial purchase of the equipment.
The service we offer is ideal for anyone who may live alone at home who wants to stay independent, especially if you have a long term medical condition. It also offers peace of mind for people who have family who live some distance away or for individuals who may be vulnerable and need assistance occasionally.
Your all-inclusive standard quarterly rental includes the ‘selected package’ equipment as listed, postage, packaging and installation at the designated residence. Our Monitoring Team will be on hand 24 hours a day to assist you in any emergency you may have, allowing you and/or your carers to have complete peace of mind.
The alarm unit can be located virtually anywhere in your home. You will need a telephone line with a modern phone socket and a power point close by. The Lifeline system uses the existing telephone line – you do not need another installed.
Yes. The Lifeline unit simply needs to be plugged into your existing telephone socket and also needs to be plugged in to the mains for power. It really is that simple.
Ideally we would suggest you have two key holders who live within 20 minutes of your home. However, we appreciate that this is not always possible. If you do not have a trusted friend or relative living close by that would be happy to be assigned as a key holder, all we ask is that you have a key safe installed. This will enable authorised persons access to your home in the event of an emergency. We can arrange for a key safe to be supplied and installed. Just select that option when you purchase your ‘Package’ in the checkout.
There are two ways to activate the Lifeline alarm unit and get help from the monitoring centre:
1. By pressing the lifeline on the base unit.
2. By pressing the button on your pendant or wrist band.
When you press the button on your Lifeline unit or pendant, it places a call through to our monitoring centre and alerts them to provide assistance, even if they cannot hear you. When the operator accepts your call their computer will display your details including name, address, doctor, key holder and next of kin information as well as any relevant medical information you provided. The Operator will talk to you via the powerful loudspeaker and microphone in the Lifeline unit to establish what has happened and agree the best course of action. If required they will stay on the line with you until help arrives. If we call the emergency services, your next of kin will be informed. No call will be cancelled until the operator is sure the call has been dealt with appropriately.
Don’t worry, if we have received a call and do not get a response, we will telephone you back immediately. If you do not respond to that call, the operator will have all the information they need to know where to send help and will ask one of your nominated key holders to visit you and check you are safe and well. If you have no local contacts we will call the emergency services. No call will be cancelled until the operator is sure the call has been dealt with appropriately.
If you select the Standard or Fall plan, the pendant supplied activates the Lifeline Alarm base unit. Even though you cannot speak through the pendant, the powerful microphone in the base unit is extremely sensitive and will enable you to converse normally with our Operator.
You can if you wish although generally we recommend you place your pendant on your bedside table but remember to take it with you should you need to get up at night.
Yes you can. This is an excellent idea if you have someone else living in your home who may also benefit from using a life line alarm or you would like another one handy placed in another location in the home. If there is a second user in the home you just need to provide us with their details. Additional pendants are available in the check out when you purchase your alarm for a one off price. If you are an existing customer and require an additional pendant, then please contact us and we can arrange for one to be delivered to you.
The pendant we supply is waterproof. However, we generally suggest you put your pendant at low level in the bathroom so you can reach it if you fall or get stuck in the bath. The pendant is fine to wear in the shower or bath but should not be fully submerged under water.
If you press either button by mistake just tell the operator when they speak to you that it is an accidental call and they will cancel it. The operator will be pleased that you are safe.
Yes. You need to press your pendant at least once a month to let you and our operators know that your alarm is still working.
The red light flashes when: a call to the monitoring centre is in progress or; there is a power cut or; someone has turned off or unplugged the power to your alarm unit.
On some units a green flashing light means that there could be a landline fault or that one of your other phones has been left off the hook.
Yes. Your Lifeline unit will still work as it has a battery back up which will power the unit for approximately 24 hours. (Please do not remove the batteries from your unit). The unit will automatically call through to the control centre a short while after the power supply has been disconnected or if you have a power cut. This means you will be able to speak to the operator even though the electricity supply is switched off. We would also advise that the alarm unit be plugged into the mains using a power surge protector. This will prevent any electrical surges from damaging the unit.
The pendant has batteries which will last for approximately 3-5 years and has an excellent reputation for reliability. If for any reason a fault should develop we will replace the equipment for you.
If you have a query or are unsure what to order just contact us.
Our friendly team are specialists and trained in all aspects of our equipment – they will be delighted to help you….
Self-installation now available – Due to Covid-19 we now offer a Self-Install option for select packages.