Self Installation Information
Self-Install Option: “I must say it was very easy to setup and my parents seem happy now. All in all very happy with the system and service you have provided – made a difficult job much easier thank you very much. ” Zoe of Romsey, April 2020
During the current exceptional circumstances relating to the Covid-19 pandemic, we have heard from our customers that on site (at home) visits, especially for the elderly and the vulnerable, may cause some concern.
We have listened to requests from customers and families and we are pleased to offer a Self-Install option for the Basic Package and Falls Package. Unfortunately, Out & About Package, Smoke Detector Package and KeySafe will not be available for self-install at this time, as these require manual installation to ensure that the devices are firmly fixed to an appropriate wall or ceiling.
Our onsite installation remains available for any customer who wants support from our trained engineers. Please be assured that our engineers have the highest hygiene standards, they will be wearing disposable gloves and will regularly use hand gel to reduce risks to customers.
We will continue to do our best to offer our usual high level of service, although we may not always be able to meet our typical installation times due to the current situation. Customers will be kept fully updated by our administration team at all times.
Key things to know about Self-Install:
- Orders can be placed as usual, either online or via the phone. Once an order is received, one of our team will contact you to discuss installation options.
- During this Covid-19 period, all orders will be delivered by Royal Mail 1st class. Royal Mail will attempt to maintain their usual standard delivery service levels, however, this may be subject to change. Our administration team will keep customers updated if there is a change to the service.
- If you have opted for Self-Install, the equipment will arrive pre-programmed and will simply need to be connected. You will then need to make a test call to the monitoring centre to confirm that set up is complete.
- Full instructions will be included with the equipment and will also be available online (see below).
- The installation process is very straightforward, but should you experience any problems, our team are available over the phone to offer help and advice.
- A troubleshooting sheet will be included with the installation guide.
- All customers opting for the Self-Install option will be contacted by our team to ensure that installation has been fully completed. We will also make sure that you are happy that the equipment is working as it should be. We will call between 5-10 days after expected delivery of the equipment.
- Once the current uncertainty passes, we will provide an “optimisation” visit free of charge, if requested by you. During this onsite visit, our Telecare Advisor will ensure that the equipment is set up to provide the best possible support.
Concerned relative with older parents
Cannot visit your older mother every day? Concerned whether your dad is OK if he doesn‘t answer the phone? Worried about your older relative going out for walks on his own?
Family carer who cares for somebody at home
Caring for your husband at home? Afraid to leave your mother alone if you have to go out on an errand? Cannot sleep because you‘re worried you won‘t hear when dad falls in the bathroom at night?
Older person who lives in their own home, are relatively fit but are looking for reassurance in case of incidents
Still fit and living independently in your own home, but looking for some safety net in case you fall and cannot get up? Interested in getting help with bogus callers at your door?
*Charges are shown net of VAT; they will be plus 20% if the customer is not VAT exempt.
All Packages, except the ‘Out and About’ Package, require a working landline to connect to.
The ‘Out & About’ Package includes a one-off £149 initial equipment cost. Followed by £25.99 per month (paid quarterly in advance).
We offer a bespoke service for all our customers
If you have a query or are unsure what to order contact us.
Our friendly team are specialists and trained in all aspects of our equipment – they will be delighted to help you….
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