Accidental activations can happen, and there are easy ways to cancel them:
Pendant Alarm: If you press the button by mistake, you can cancel the alert by pressing the Cancel button on the base unit. Alternatively, inform the operator when they speak to you that it was an accidental call, and they will cancel it.
Falls Detector: If you accidentally set off the alarm, you will see a light flashing on the device and feel a haptic ‘buzz’. You can manually cancel the alert by shaking the falls detector (whether in pendant or wrist-worn mode) until the lights stop flashing and it stops vibrating.
GPS Watch/Oysta Rio: You can cancel an alert by re-pressing the button within a few seconds of activation.
If you are unable to cancel the alert in time, simply inform the operator when they speak to you that it was an accidental activation.
No Worries: Don’t worry about false alerts. The monitoring centre will be pleased to know that you are safe and well.
