If your equipment appears faulty, you can:
a) Contact our monitoring centre by pressing the base unit/accessory button and explaining the issue. They will pass it to us, and we will contact you to either remotely triage the issue or arrange for a replacement.
b) Contact us directly via our freephone number.
c) Use the website enquiry form, providing as much detail about the fault as possible.
No charge will be incurred for servicing/replacement of rental equipment unless the fault or damage is caused by you or a third party. Lost equipment will be chargeable. Extras or ‘one-off’ equipment purchases are covered under a standard 1-year manufacturer’s warranty, after which replacements will be chargeable.
