24/7 Monitoring Service
Raise an alarm call 24/7 and have one of our emergency call operators get the help you need.
With our ‘At Home Personal Alarm Package’, you get our lifeline personal alarm unit and a pendant (or falls detector if you choose to add this on). The lifeline unit is a cornerstone of Care Technology (telecare) services, supporting hundreds of thousands across the UK. Ideal for anyone looking for peace of mind, it’s not just for older individuals but also for anyone needing a confidence boost at home.
You’ll receive a pendant that can be worn around the wrist or neck and features an easy-to-use push button that connects instantly to our 24/7 monitoring centre. The built-in speaker system on the lifeline unit allows you to communicate from almost anywhere in your home. If you can’t speak, our monitoring centre will escalate the situation to designated carers, loved ones, or emergency services as needed.
Fully digital, this lifeline unit ensures a secure, fast, and reliable connection to our 24/7 monitoring centre without requiring a landline.
If you have a pacemaker, check out our useful help and advice article here Pacemaker FAQ
24/7 Monitoring Service
Use in Home & Garden
Optional Extra – Hard Falls Detection
Two-Way Speech Through Alarm
One Touch SOS Button
Waterproof
Neck Chain or Wrist Strap
No Landline Required
Raise an alarm call 24/7 and have one of our emergency call operators get the help you need.
Easy, simple and no fuss. Just press your pendant when you need help and our call operators will help you whatever the time of day.
Wearing our falls detector provides peace of mind by ensuring immediate assistance in case of a hard fall, enhancing safety and independence.
Your alarm unit uses the mobile network. This means you can use the alarm system straight out of the box without any complicated wiring.
This the beating heart of your personal alarm package. This will send an emergency call if you press your button.
A simple three pin power adapter. This is the only thing you need to plug in.
This is what you’ll wear either around your neck or on your wrist. If you’ve opted for the falls detector, you’ll receive this instead of a pendant.
A simple, easy to read step by step guide to help you with the extremely basic setup process.
No need to worry! We’ll guide you through providing all the necessary information to set up your alarm service. Here’s what we’ll need from you to process your order.
TECS equipment may be VAT exemptable if you meet the criteria.
For example, if the service user has a progressive or chronic condition, which is non-improving, or is registered disabled then VAT is not chargeable.
Use our secure online payment service, which is processed immediately and gets your order under way.
This is followed by further monthly payments via our Direct Debit payment system (This form is emailed to you once you have completed your initial payment)
We ask you to provide us with personal details to assist you in the event of an emergency.
These details include your name, address and telephone number (payee and/or service user), any relevant medical detail, responder details (designated contacts who we can phone in case of an emergency), and your GP details.
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Your alarm arrives preprogrammed, so all you need to do is unpack it and plug it into a mains plug socket—it’s that easy!
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Depending on whether you’ve chosen the neck-worn or wrist-worn option, simply put on your pendant and follow the easy instructions to test your alarm.
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You can now go about your day with confidence, knowing that help is just a button press away if you need it!
Press the SOS button on your device when help is needed. If you have fallen and have purchased and added the falls detection option an alert will be sent out automatically.
Talk to our helpful operators through the speaker in the base unit. You don’t need to be right next to the unit to speak to the operator.
If you press your alarm by mistake, we’re simply happy to know you’re okay. And if you do need help, our trained response team will quickly arrange the right support—whether that’s a loved one, a carer, or emergency services.
Can I order an extra accessory?
Yes, you can order additional accessories for other household members or for convenience. Provide us with the second user’s details if applicable. Additional accessories are available at checkout or can be ordered later by contacting us.
Customise Your Package: Enhance your service with extra accessories for added convenience and safety.
Can I wear my accessory in bed?
Pendant/Wristband or Falls Detector: You can wear them in bed, but there is a small chance of accidentally setting off an alert. We recommend placing them on your bedside table and taking them with you if you get up during the night.
GPS Watch/Oysta Rio: Use bedtime to recharge your watch. Charge it next to your bed so you can put it on if you get up during the night.
Do you have an installation service?
Yes, we offer an installation service in certain areas. See details on the product pages.
How do I pay for my Care Technology Service?
To start your Care Technology Service, make your first monthly/annual payment, including the setup fee and any extras you’ve selected, using your Credit or Debit Card. Our secure online payment system processes your payment immediately, getting your order underway. Subsequent quarterly payments will be managed through our Direct Debit system. You’ll receive an email with the Direct Debit form after completing your initial payment.
Have a look at our Out and About packages which come with location tracking so that you can live independently in and out of the home!
